Customer Support

HDD Locator and Utility Locator Support

Our Product Support Team utilizes 150+ years of horizontal directional drilling and underground locating equipment experience to help you maximize the performance of your Subsite products. All repairs can be performed at one of our authorized Subsite Service Centers and many of the Ditch Witch® dealers can service your HDD beacons (sondes).

Call 800-846-2713 (U.S.), +1-580-572-3700 (Outside U.S.) or:

FOR ORDER AND FULFILLMENT INFORMATION:
Email customerservice-ok@subsite.com

FOR REPAIR INFORMATION:
Email repair-ok@subsite.com

FOR PRODUCT QUESTIONS:
Email productsupport-ok@subsite.com

Inspection Systems Support

Tech Support/Repairs/Returns
To receive support for data collection software products, contact the software manufacturer.
To receive technical support or arrange to ship equipment to us, contact our Customer Support team.

Contact our Customer Support team
This will ensure that your needs are handled as quickly and efficiently as possible. Many tech support issues can be handled over the phone.
Please contact 800-846-2713 (OK) or 859-499-0122 (KY).
Hours 7am – 6pm (EST).

Complete RA Form
A Repair Authorization form is required to be submitted through our Repair Portal PORTAL.SUBSITE.COM and a printed copy to accompany any parts or equipment sent in for repair.

To request access to our Subsite Repair Portal, please click the link. Once you fill out and submit the Jotform, we will begin setting up your access. You will be notified within just a few days if your access has been granted. If you have questions or need assistance, please email customerservice-ok@subsite.com or call 800-846-2713 for Customer Service.

Loaner Equipment
If you would like to utilize our equipment loaner program while your equipment is serviced/repaired, download and complete this form. Download Form.

Returns
To request a parts or equipment return, contact customerservice-ok@subsite.com or call 800‐846‐2713 for Customer Service. Please have the original order number, part numbers, and serial numbers accessible. Customer Service will issue a Return Authorization for you to include with the items being returned.

Inspection Systems Replacement Parts and Rentals

This catalog provides part descriptions and numbers for Subsite Electronics inspection systems equipment. Please download the Parts Order Form for complete instructions on ordering parts. Note: this is a large file and may require several minutes to download.

Parts Manual Parts Order Form